Customer Service Portal

Customer Service Portal

Architected and directed the production of a department-wide replacement of 3 legacy systems, with 1 custom replacement financially competitive to Salesforce’s Desk.com in just under 3 months. Reduced Call-Center Avg. Service Time from 6min to 3min.

Customer Service PortalThe True Interaction team visit our customer’s environments to witness application usage in real-time to ensure all edge-cases are considered.


“I’m seriously almost crying, I’m so happy… though for the professional record, I will say “the system looks good… ;)”

2x Faster, 60% Leaner, 80% More Cost Effective. The Lifetime Brand’s customer service platform integrates with various data sets to provide call-center agents a seamless experience across customer records, open orders, purchase history, past case status and 1-click Free of Charge Orders, cutting phone and email case response time by 50%.

We Build Enterprise-Ready Secure, Private and Compliant Solutions.

*TLSv1.2 encryption transfers, AES-256 at rest encryption. **Support for HIPAA Compliance, SOC II Compliance, or PCI Compliance.

OUR TECHNOLOGICAL CAPABILITIES

AI Powered Business Automation

Power your business process with flexible plug-in-play data management, business intelligence, low-code application development, computational statistics and machine learning.

ABOUT SYNAPTIK
Synaptik Full Stack Artificial Intelligence (AI) / Machine Learning and Business Intelligence Platform


“Magic. Just Magic. We never could have imagined to have this sense of usability at this level, so quickly and easily.” Sara Shindel – HAVAS MEDIA


"We Love our System. It's Brilliant! It works like a charm, successfully identifying the correct transactions to decline and approve in milliseconds!" Shaya Posner – NoFraud


"For 5 years I've been continually amazed at True Interaction's consistency and creativity. Highly recommended to anyone looking to develop complex apps and even physical products." Jason Poure, SPARK – Lifetime Brands

How can we help you today?

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SERVICE HIGHLIGHT

“These guys really rock at building custom business solutions!”Cliff Siegel, EVP Global Supply Chain of Lifetime Brands MORE BUSINESS TOOLS

INDUSTRY INSIGHT

“Customers are 5.2X more likely to purchase from companies with great customer experience.” READ MORE INSIGHTS

BUSINESS INTELLIGENCE / AI

Get Ready for AI: “If Your Company Isn’t Good at Analytics, It’s Not Ready for AI”Harvard Business Review AI POWERED BUSINESS PROCESS