Architected and directed the production of a department-wide replacement of 3 legacy systems, with 1 custom replacement financially competitive to Salesforce’s Desk.com in just under 3 months. Reduced Call-Center Avg. Service Time from 6min to 3min.
“I’m seriously almost crying, I’m so happy… though for the professional record, I will say “the system looks good… ;)”
2x Faster, 60% Leaner, 80% More Cost Effective. The Lifetime Brand’s customer service platform integrates with various data sets to provide call-center agents a seamless experience across customer records, open orders, purchase history, past case status and 1-click Free of Charge Orders, cutting phone and email case response time by 50%.